Contact and terms and conditions

📧 girlswholiftau@gmail.com 

Refund Policy

We want you to be completely satisfied with your purchase. If you are not happy with your item, you may request a refund under the following conditions:

  • Refunds are accepted within 30 days of the delivery date.
  • Items must be unused, in their original packaging, and in resalable condition.
  • Digital or personalized items are non-refundable unless defective.
  • Shipping fees are non-refundable, unless the return is due to our error (e.g., wrong or defective item).

To request a refund, please contact us at girlswholiftau@gmail.com with your order number and reason for the request. Approved refunds will be issued to the original payment method within 5–10 business days after we receive the returned item.


Shipping & Delivery Policy

We offer reliable and trackable shipping to a wide range of destinations.


Shipping Methods:

  • Standard Shipping: 5–7 business days

Shipping Rates:

  • Calculated at checkout based on the shipping method and destination.

Eligible Destinations:

  • We currently just ship within the Australia.

Return Policy and Process

We accept returns for most items within 30 days of delivery under the following conditions:

  • Items must be in original condition, unused, and in original packaging.
  • Returns must be accompanied by proof of purchase (e.g., order confirmation email).
  • Certain items, such as personalized, final sale, or digital products, are non-returnable.

Return Process:

  1. Email girlswholiftau@gmail.com with your order number and reason for return.
  2. We will provide a return authorization and instructions.
  3. Package the item securely and ship it back using the provided return label or your preferred method.
  4. Once received and inspected, we will issue a refund or store credit as applicable.

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect